Very rarely we may get an entire monitor in for repair. A 19" monitor is roughly 23-25kg or 50-55 pounds, and when it's shipped all that weight tends to slide around inside the carton. The necessity of supporting and securing the frame with solid packing material is always stressed.
How did this thing survive the journey??
Oh. It didn't. (Surprisingly, even with the neck board smashed in two, I think the glass neck itself was not damaged.)